Privacy Policy

HOAONE AI LLC and its affiliates (“HOAONE AI LLC,” “we,” “us,” or “our”) operate hoaone.io, the HOA One dashboard, and the accompanying mobile applications (collectively, the “Service”).

This Privacy Policy explains what information we collect, how we use it, and how you can manage your data while using the Service as a resident, community manager, or administrator.

We collect information you provide directly, such as account details, unit assignments, request attachments, and support messages.

We automatically collect technical metadata (IP address, device identifiers, browser settings, usage patterns) to keep the Service secure and running smoothly.

We may also receive information from partners when you integrate third-party services or verify your identity.

To deliver and improve the Service, including request tracking, resident communication, and reporting.

To send important updates about your account, invoices, or community operations.

To detect, prevent, and investigate fraud or abuse and comply with legal requirements.

We use cookies, local storage, and similar technologies to authenticate sessions, remember preferences, and help the Service run faster.

You can control cookies through browser settings, but some functionality may depend on them.

We share the minimum information necessary with service providers (hosting, analytics, email, payments) to operate the Service.

We do not sell personal information. We may disclose data if required by law or to protect HOAONE AI LLC's rights and property.

We rely on encryption, administrative safeguards, and monitoring to protect your information.

While we are committed to security, no system is perfect; we continuously evaluate additional safeguards.

Your data may be stored or processed in the United States or other countries where our vendors operate. When we transfer data internationally, we do so in line with applicable law.

The Service is not intended for children under 16. We do not knowingly collect personal information from minors without parental consent.

We may update this Privacy Policy from time to time. The “Last updated” date reflects the most recent changes.

If you have questions about this policy or wish to exercise your data rights, please reach out:

privacy@hoaone.ai