Find answers to our most common questions — no waiting required.
No. HOAONE is a platform chosen by your HOA board or management company to handle community communication, requests, reservations, and documents. For disputes, billing questions, or community-specific concerns, contact your board or manager directly through the app.
HOAONE is available on iOS and Android. Open the App Store (iPhone) or Google Play (Android), search for HOAONE, and tap Install.
Your community manager will send you an email invitation. Follow the link in the email to set your password. Once set, use that email and password to log in on the web dashboard or mobile app.
Check your spam or junk folder first. If it's not there, contact your community manager to confirm the email address on file, or email us at vince@hoaone.ai and we'll help get it resent.
On the login screen, tap Forgot Password and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
Try resetting your password first using the Forgot Password link. If that doesn't work, email vince@hoaone.ai or call 844-HOA-WINS and we'll get your account sorted out.
Contact your community manager and ask them to send an invitation to your email address. Once you receive it, follow the link to create your password and activate your account.
Yes. The web dashboard works in any browser at your community's HOAONE link, and the mobile app is available free on iOS (App Store) and Android (Google Play). Both use the same account.
Call us at 844-HOA-WINS or email vince@hoaone.ai. We typically respond the same business day.
Our team is available Monday – Friday and typically responds the same day.